The doctors and staff at the ValIance Centre aim to give the best possible treatment and service.We realise however that even with the best
intentions, problems can arise. If you have a comment or complaint about the service you have received here, you can either request a comment or complaint form from the reception, alternatively you can ask to speak to Mrs. Martina Cunningham or Mrs. Suzanne Nixon from the managerial team, who will try in the first instance to resolve any problems.
If you choose to send in a written comment or complaint we promise to respond within two working days and give a full written explanation
within ten working days. (We follow the national guidelines) If you are not happy with the explanation you receive and wish to take it further, you should write to:
PALS team
Freephone 0800 015 1462
Room 3, 1st Floor
Higher Openshaw Primary Care Centre
Ashton Old Road
Openshaw
Manchester
M11 1JG
Or you can telephone the PALS team on 0800 015 1462, you can also email the team on sue.curzon@manchester.nhs.uk
Your NHS also offers support, which is listed below:
ICAS – Independent Complaints Advocacy Service. For advice on how to complain and support to make a complaint.